Job Description
• Provide First Line Support for all Users in Company Including (Store, Warehouse, Office, Manufacture, Café …)
• Install/Configure Software Applications and Hardware Solutions
• Communicate Effectively with End-User and Technical Team to Resolve Incident, request
• Effectively and efficiently manage the Service Desk tickets, maintaining adherence to the communication Service Level Agreements (SLA)
• Provide Complete Resolution Summary Upon Case Closure to Capture Knowledge Base Data
• Infrastructure Monitoring Using Zabbix, Prtg, …
