Job Description
- Supervision of support team (team management and teamwork).
- Recognizing the needs of customer relations, modeling and improving it.
- Documenting and statistical analysis.
- Optimizing and implementing of customer response process.
- Follow up on customer issues from related units.
- Negotiating and retaining customers (understanding customer needs in face-to-face meetings).
- Monitoring information’s of two-way disorders (CHANGE, INCID, USER EX).
- Cooperating in the establishment, testing and training of new systems.
General conditions:
- Working days Saturday to Wednesday
- Working hours from 08:00 to 17:00
- Supplementary insurance, loan, lunch allowance, travel allowance and ...
