Sales Supervisor

Pardazesh Electronic Pishgaman Arman Tehran

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

Do you enjoy developing others? Are you motivated to answer questions, handle complaints, and provide support for customers? We look for the Sales Supervisor to have a passion for sales and excellent customer service. you will hire and train a team of essential Call Center & Telesales Representatives, monitor their progress, and coach them to success. You will be a part of a winning culture that supports creativity and growth.

Responsibilities:
- Oversee daily operations of the team.
- Maintain a top performing team of 3-5 individuals to achieve and exceed sales goals.
- Assisting upper management in implementing budget and creating sales goals.
- Assisting in establishing sales goals and plans for individual team performance.
- Coach and develop your team to success through driving sales performance for assigned accounts, including performance management.
- At all times ensure that the work area is secured, and consumer information is protected in a paperless and outside device-free environment.
- Oversee the claims process and provide an excellent customer experience for escalated situations including fulfillment of claims through internal claims system.
- Pull reports and listen to calls for quality control.
- Follow up on the team's overall customer service tickets and provide solutions to representatives for follow-through.
- Ensure tickets are resolved in an orderly timeframe.
- Help the team take calls during high call flow times.
- Assist with scheduling representative time off.
- Manage daily duties to provide time for other tasks that may arise.
- Maintain a working relationship with all internal partners.
- Other job-related duties as assigned.

Requirements

- Being extremely organized and able to develop deep relationships internally and externally. - Be proficient with technology, especially computers, software applications, and phone systems. - Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. - Time Management - Managing one's own time and the time of others. - Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Teamwork Skills. - Persuasion - Persuading others to change their minds or behavior. - 2-3 years of experience in a sales department. - Telesales experience preferred. - Demonstrable analytical, leadership, problem solving, and customer service skills. - Ability to remain calm and courteous under pressure and navigate through tense situations. Benefits: Appropriate and on-time payment. Talented colleague and interesting work environment. Supplementary health insurance. loans to employees.

Employment Type