Operations Manager

Job Description

•Main Objective:
This person will be a technical point of contact for service outage and responsible for getting service back online asap by help of inside and outside entities, Security and service level agreement (SLA)

•Main Responsibilities:
-Troubleshooting operational service in the shortest time with the most accuracy
-Quick and accurate reporting to the CEO and sales and support departments in the event of a service outage
-Continuous monitoring health of Services
-Execution and implementation of security plans provided by the security unit
-Assuring of Service Availability and reliability according to the service level agreement (SLA) signed with customer
-Assess security audits provided by the security unit
-Improve the infrastructure for increasing the availability of services
-Supervise the updating of components delivered from the production unit for various services
-Design and implement a Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) for Shooka Services
-Holding and managing seasonal maneuvers and reporting to the C level
-Preparation and adjustment of SLA operational services
-Colocation management of different sites
-Manage cloud & Devops platforms for Shooka service
-Manage all data and configuration backups
-Provide LOM, LOS for service infrastructure
-Manage and configure network infrastructure Devices
-Storage management of company sites
-Reporting to: CEO, CTO and CISO
-Working Hours: 8:00 a.m. – 17:00 p.m. Should be available and on call 24/7