Key Account Manager

Alibabagroup Tehran

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

- Owning an international and local customer portfolio
- Understanding clients' businesses and strategic goals
- Be continually in client negotiation in regards to criteria such as retention, bookings, trading value, and revenue. Examples include phone calls, emails, face to face meetings, webinars, marketing
- campaigns and event participation
- Looking after the customer base actively and personally and thus ensuring the establishment and strengthening of the business relationship
- Identifying customer needs and potential proactively, making suggestions and initiating initiatives
- Creating reports and presenting them including explanations of the numbers and recommendations for saving options for the customer
- Selling additional products and services by working out a real added value of the product for the customer (solution sales)
- Supporting new accounts for onboarding and work together with Implementations
- Working closely with other departments to ensure customer satisfaction
- Initiating measures in good time to avoid customer losses
- Increasing customer profitability through targeted and individual measures, but seeing themselves as a mediator between corporate interests and real customer needs.

Requirements

- Having 2-3 years of corporate travel experience (Familiarity with travel business norms and terms is a must) -having preferably come from a travel management company, travel agency, e-commerce company -possessing strong communication skills: abilities to include conveying, receiving, and interpret ideas and information, influence partner decisions and presents the information appropriately to a wide and diverse range of audience -being able to drive actions and achieve results; leading both initiatives and projects to completion -having the capacity to build presentations and present information in a concise, professional and consumable manner -Having basic reporting skills, ability to build reports in excel and provide directional analysis -Familiarity with English is a plus

Employment Type