- Provide direct support to users across the organization. - This can include helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices. - Support specialists are the go-to people for providing technical assistance - Support related to computer systems, hardware, and software. - They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
Requirements
- Ability to work at high working pressure
- Familiar with the FMCG
- Degree in computer science or related field is preferable.
- Professional certification (e.g. CCNS, CISSP, MCSE).
- Strong analytical, diagnostic, and problem-solving skills.
- Good communication ability, both written and verbal.
- Personable, professional demeanor.
- Familiar with Kian system
- Ability to perform work missions