Peramoon Customer Service Manager is a person who supports our customers from the moment of purchasing and delivering the product to the enjoyable experience of using it. Product warranty issues, from handing out brochures, addressing customer issues to bringing them to a state of satisfaction and loyalty, as well as receiving suggestions from customers and turning them into attractive ideas for the audience, are all lovable challenges of this job. If you are interested in communications and idea generation and are interested in improving sales processes and developing after-sales service for customers, we are waiting for you. Description of duties and responsibilities • Prepare brochures and product usage guides • Prepare warranty regulations for each of the product categories • Follow up and solve customer problems and requests to get results • Supervising the handling of repair and warranty requests of customers within the branches • Educational planning to increase vendors' skills in repairing repairable products within the branch • Request the necessary requirements to provide customer service within the branches • Reviewing the request for repair and warranty of products and performing initial works and coordination to provide services • Provide feedback on product defects to the production unit for their continuous technical improvement • Transfer customer suggestions and criticisms to related units to analyze and take the necessary measures • Conducting happy call surveys of organizational customers, analyzing and summarizing them for appropriate decisions • Monitor and measure the after-sales service process and take action to improve • Designing customer needs in the form of collecting customer feedback • Grouping customers and providing customer incentive schemes for customer groups • Review and evaluate sales campaigns and promotions from the customer's point of view • Review and upgrade the customer discount system if necessary • Ensure that new products and promotions are informed to old customers • Turn dissatisfied or indifferent customers into satisfied customers • Keeping customers satisfied to prevent falling • Continuous study and review of after-sales service and customer affairs of competitors and continuous updates
Requirements
• Nature and length of previous experience: 2 Years of experiences in a similar position.
• Specialist knowledge: Working with CRM systems and understanding their logic.
• Soft Skills and Personality traits: Ability to communicate effectively.
