- Run day to day activities of the services department - Direct service activities by assigning tasks to technicians, monitor the progress of projects and ensure jobs are completed in superior quality - Coordinate with internal departments (inventory and machining) for repair and supply of spare parts - Monitor and supervise service reports - Monitor and supervise invoices issued to customers - Monitor and supervise personnel expenses and service costs - Plan and organize periodic visits for active warranties - Manage customer relations - Follow through on customer complaints - Monitor and supervise “happy calls” - Plan and organize periodic visits for key customers and get feedback for improvement - Facilitate communication with foreign suppliers - Get technical assistance from services department of foreign suppliers when necessary - Negotiate warranty contracts - Manage annual visits of foreign supplier engineers to key customers
Requirements
- Proven management skills and experience
- Experience in after sales management is considered an advantage
- Industry experience and knowledge is considered an advantage
- Strong social skills
- Strong customer relation skills
- Computer literacy and ability to operate basic computer software (MS Word, MS Excel, …)
- Communication skills in the English language is considered an advantage
