Job Description
Analyze the applications of prospective students based on standard admission policies
Interview students to understand their objectives and background
Provide clarifications to student’s queries in a professional manner
Follow-up with students for any inquiries through direct meetings, live chat, phone calls, and emails
Advise students about the programs offered, admission procedure, eligibility, and costs involved
Provide assistance to the students to complete the enrolment forms
Inform students about the courses offered and the tuition fees
Provide support to prepare admission related presentations and to host student receptions
Maintain a database of student information, telephone logs, and student feedback in order to generate student reports for management whenever required
Keeps informed of laws, regulations related to visa cases
Either alone or as a team member can take complete action on all classes of visas upon receipt including screening, data entry, visa classification, scanning of documents, photo capture, fingerprint capture, printing, quality assurance, and tracking and issuance
Tracks applications, including emergencies or high-profile cases
Exercises discretion and a high degree of professional responsibility in handling confidential/sensitive applicant information and documentation
Monitors daily the status of all cases. Notifies the adjudicating officers
Ensures key case documents are properly scanned into the visa system
Makes phone calls and sends email in both languages in order to obtain the information requested by the officer
Responds promptly and accurately in fluent English to a full range of complex customer inquiries and complaints in a courteous manner
Politely and efficiently handles upset customers seeking corrections to visas with errors
Requirements
Excellent communication skills Profound analytical skills Time management skills Organized behavior Friendly and energetic manner be familiar with the universities or colleges Master degree in Business or relevant field from a reputable university Strong computer skills and proficiency with statistics fluency in English and a second language motivated, energetic, and able to work as a part of a team. strong communication and negotiation skills as the job is centered on communication with the client, colleagues and authorities. work to tight deadlines even when under pressure, whilst still being able to provide a high level of customer service. Attention to details Punctuality Professional customer service and communication skills, both verbal and written Superb computer skills and Microsoft Office Aptitude for high-level English language Manage multiple large accounts simultaneously and have a proven track record of accomplishing tasks on time Manage shifting priorities and execute tasks in a high-pressure environment A strong team player who is able to maintain a mature, calm approach to all situations Excellent interpersonal skills
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
